Answers to the most common questions


Two ways : the online system on the shop or Send me a message through the contact form

If you wish to cancel your order, you need to do it before the parcel is shipped. Once the parcel has been shipped, there is no possibility to cancel the order.

There is no possibility to claim VAT back outside Belgium

Bottles are shipped world wide. 

You have 14 days to cancel your purchase as of the date of shipment. The reimbursement will be done based on the reception of the bottle(s) in a perfect condition.

A fee of 5€ for administrative purposes will be deducted from the original amount paid.

All parcels are insured against loss or damage.

However, the insurance does not cover seizure by the customs services.

Some people reported that they were not sure if they could trust this website.

We would encourage you to please check our facebook page and ebay account for all references of satisfied customers.

Moreover, We are using PayPal account and Credit Card payment facilities to give you more customer protection.

You are looking for a bottle but cannot find it on our store ? No worries, contact us and tell us what bottle you fancy. We will look for it and send you a quote.

99,9999% of the parcels reach their recipient.

However, it may happened that, for reasons beyond our control, the parcel is lost or damaged during the shipment.

In this case, we will need to follow a specific protocol in order for you to be reimbursed.

  1. We will contact the local transporter to open a complaint
  2. You will need to contact your local distributor to get an official statement from their side that they have lost or damaged the parcel
  3. You will need to send us these proofs with a mail stating you did not receive the parcel and a copy of your id card or passport 
  4. Once received, We will raise the request of reimbursement.
  5. Once payment received from the transporter, we will send you the full amount.

Please make sure to follow this strict protocol to insure that the reimbursement can be done in due time.

Not following this process may result in the unability for us to pay you back.